Excuse me. Could you show me how this vacuum cleaner works? Excuse me. Could you show me how this vacuum cleaner works?

Customer : Excuse me. Could you show me how this vacuum
cleaner works?


Shopkeeper : Yes, of course


Customer : What's those things for?


Shopkeeper : Oh, that's for picking up heavy dirt.


Customer : Why is it bent?


Shopkeeper : That's so you can clean under furniture more
easily. Let me show you.


Customer : Oh I see. And does it have a dust bag?


Shopkeeper : Yes, of course.


Customer : How do you change it?


Shopkeeper : It's very easy. First, you make sure the power
turned off. Then, this clip is pressed down. The
sack is lifted off, and then the dust bag is taken
out like this.


Customer : Oh that is easy. OK, fine. I think I'll take this
one. Can it be delivered?


Shopkeeper : Sure. We can deliver it right away to your home.


Customer : Fine.

Read more »

Well, how do we start?

Melita : Well, how do we start?


Olivia : Well, first of all, the report has to have a heading.


Melita : Hm. How about Report on Purchase of New Printers.


Olivia : Yes, that's good. Report on Purchase of New
Printers. Fine. What next?


Melita : The date?


Olivia : Yes, the report has to be dated, but first of all it has
to be adressed to someone.


Melita : Well, that's easy. To Mr. Sutresman.


Olivia : Yes. To: Mr. Sutresman, Managing Director,
Firedome Ltd, Kendari. And the date ....
Now ... Terms ... of ... reference.


Melita : What does that mean?


Olivia : That means what we were asked to do.



Melita : Right. We've got that down. And then what?


Olivia : Well, a new side-heading, I think:Procedure.


Melita : Procedure?


Olivia : How we did the investigation.


Melita : So now can we recommend the machine we really
want?


Olivia : I'll put a side-heading: Recommendation.

Read more »

What product do you actually mean?

Mr. Agi : Good morning. MELONE Co. Ltd. Pratama Agi
is speaking. Can I help you?


Lani : Good morning. I'm Lani from Kajang Electronics.
I read your advertisement on the Internet about
your new product. I'd like to order some.


Mr. Agi : What product do you actually mean?


Lani : High Speed Chip Mounter. I wonder if the discount
is still valid.


Mr. Agi : Yes, it is. But the amount of discount will depend on
the number you order. For example, if you order more
than 5 units, we'll give a discount of about 5%.


Lani : Fine, we'll order ten units. What are the terms of
payment?


Mr. Agi : We accept letters of credit.


Lani : Good. How about the shipment?


Mr. Agi : We'll send the products after receiving advance
payment of not less than 50% of the total payment.
May I have your number?


Lani : It's 022 70027242. When will I have the goods?



Mr. Agi : One week after we receive the payment. Ms. Lani,
could you possibly confirm your order through
fax? The number is 021 253352.


Lani : Alright.


Mr. Agi : Thanks for your order.


Lani : You're welcome.

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Good morning, SCC. How can I help you?

Here is a telephone conversation between a secretary of Smart
Chemical Company (SCC) with Mr. Egi Suhendar from Liquid
Control Product (LCP).


Secretary : Good morning, SCC. How can I help you?


Mr. Suhendar : Good morning, Egi Suhendar here, calling
from Bandung. Could I speak to the manager,
please?


Secretary : What is it about, please?


Mr. Suhendar : Well, I work for LCP (Liquid Control Product).
Our company is a leader in safety from leaks in
the field of chemical processing. I would like to
offer some products and services that will help
your company cope with such problems.


Secretary : Oh I see. Well, she is not available now.


Mr. Suhendar : Could you tell me when I could reach her?



Secretary : I'm afraid she'll be away in Iowa City for the
next few days.


Mr. Suhendar : Could I possibly have her cell phone number?


Secretary : Yes, but if I were you, I would just fax details of
products and services together with references
from other companies through this number.


Mr. Suhendar : OK, that's a great idea. I'll send the fax immediately.


Thank you. Goodbye.


Secretary : Bye.

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Good afternoon, Marcopolo Hotel. May I help you?

Receptionist : Good afternoon, Marcopolo Hotel. May I
help you?
Mrs. Siregar : Yes. I'd like to book a room, please.
Receptionist : Certainly. When would it be, Madam?
Mrs. Siregar : May the 11th.
Receptionist : How long will you be staying?
Mrs. Siregar : Three nights.
Receptionist : What kind of room would you like, madam?
Mrs. Siregar : Er… double with bath. I'd appreciate it if you
could give me a room with a view over the
valley.

Receptionist : Certainly, Madam. I'll just check. Yes, we
have a room, the 5th floor with a really
splendid view.
Mrs. Siregar : Fine. How much is the charge per night?
Receptionist : Would you like breakfast?
Mrs. Siregar : No, thanks.
Receptionist : It's Rp984,500 per night excluding tax.
Mrs. Siregar : That's fine.
Receptionist : Under what name would you like the
reservation, please?
Mrs. Siregar : Mr. and Mrs. Siregar, that's S-I-R-E-G-A-R.
Receptionist : Okay, let me make sure I got that: Mr. and
Mrs. Siregar. Double with bath for May the
11th, 12th, and 13th. Is that correct?
Mrs. Siregar : Yes, it is. Thank you.
Receptionist : Thank you for choosing Marcopolo Hotel and
have a nice day. Goodbye.
Mrs. Siregar : Goodbye.

Read more »

Elang Persada Airlines, good morning. May I help you?

Reservation clerk : Elang Persada Airlines, good morning.
May I help you?


Arya Pamungkas : Yes, do you have any flights to
Pontianak next Tuesday afternoon?


Reservation clerk : One moment, please…. Yes, there's a flight
at 6:45 a.m. and one at 9:00 a.m.


Arya Pamungkas : That’s fine. Could you tell me how
much a return flight costs? I’ll be
staying three weeks.


Reservation clerk : Economy, business class, or first class
ticket?


Arya Pamungkas : Economy, please.


Reservation clerk : That would be Rp500,000.


Arya Pamungkas : OK. Could I make a reservation?


Reservation clerk : Certainly. Which flight would you like?


Arya Pamungkas : The 6:45 a.m., please.


Reservation clerk : Could I have your name, please?


Arya Pamungkas : My name is Arya Pamungkas, that’s
A-R-Y-A P-A-M-U-N-G-K-A-S.


Reservation clerk : Your phone number, please?


Arya Pamungkas : 0813333222601.


Reservation clerk : And your address, please?


Arya Pamungkas : Jl. A. Yani 17 Surabaya.


Reservation clerk : How would you like to pay, Mr.
Pamungkas?


Arya Pamungkas : Can I pay at the check-in desk when I
pick up my ticket?


Reservation clerk : Yes, but you will have to confirm this
reservation at least two hours before
departure time.


Arya Pamungkas : I see.


Reservation clerk : Now you have been booked, Mr.
Pamungkas. The flight leaves at 6:45
a.m., and your arrival in Pontianak will
be at 9:25 a.m., local time. The flight
number is NWA 476.


Arya Pamungkas : Thank you.

Read more »

Here are some reports to be signed, Sir.

Fitri is Mr Apryan Siregar’s secretary. She comes to Mr Siregar’s room to ask for his
signature on some reports.

Fitri : Here are some reports to be signed, Sir.

Mr Siregar : Any call or message for me?

Fitri : No, Sir.

Mr Siregar : (While giving the reports which have been signed). Please send an email to Mr
Melson Santoso from the Ancient and Modern Art Gallery. Tell him that our
company is interested in his designs. Ask him to attach us his latest designs
and send a copy of them to Mrs Nisa Fauzi. Emphasize that we look forward to
his immediate reply.

Fitri : All right, Sir. Anything else, Sir?

Mr Siregar : Yes, Fitri. Write a memo to all our employees that there is a new policy. All the
employees have to attend Friday Fresh at 7 sharp in our indoor hall. There will
be a direct disciplinary action from me to those who do not attend it without a
good reason.

Fitri : Then, is it going to be a must, Sir?

Mr Siregar : Absolutely, yes. Most of our employees seldom have their self-exercise. I
intend to reduce the health insurance cost. And Friday Fresh is the starting
point. All of us have to obey this policy.


Fitri : Including you, Sir?

Mr Siregar : Yes, of course. The leader must be a model.

Fitri : That’s kind of you, Sir! When will it start, Sir?

Mr Siregar : Next Friday, at 7 sharp.

Fitri : Fine, Sir. I’ve got that. Anything else, Sir?

Mr Siregar : That’s all for now, I think.

Fitri : All right, Sir. I’ll do my work right now.

Mr Siregar : Thank you, Fitri.

Fitri : You’re welcome, Sir.

Read more »

Good morning. Gama Corporation. Can I help you?

Secretary : Good morning. Gama Corporation. Can I help you?


Caller : Good morning. May I speak to Mr Fahrur Assegaf, please?


Secretary : Who’s speaking, please?


Caller : This is Apryan Siregar of Horasindo Oil Company.


Secretary : I beg your pardon, Sir.
Could you spell your first name, please?


Caller : Alfa-Papa-Romeo-Yankee-Alfa-November. That’s APRYAN.


Secretary : Thank you, Mr Apryan Siregar. Just a moment, please.


Caller : All right.


Secretary : I’m sorry, Sir.


Mr Assegaf is in a meeting with the Board now.


Caller : That’s OK! He is the Headboard. Can I leave a message?


Secretary : With pleasure, Sir.


Caller : Please tell him to call me back at 1 p.m. today.


Secretary : Right, Sir. Could I have your phone number, please?


Caller : Sure. +62-817-410-4496. Have you got that?


Secretary : Yes, Sir. +62-817-410-4496. Anything else, Sir?


Caller : Is Mr Rahmat, his assistant, in?


Secretary : I’m sorry, Sir. He is attending a seminar in Ogan Hotel.
Could I take your message, Sir?


Caller : Emm…please tell him that I’ll come
to see him at 9 tomorrow morning.


Secretary : Right, Sir. I’ll give your message.


Caller : OK. Thank you for your help.
Goodbye.


Secretary : You’re welcome, Sir. Goodbye.

Read more »

You are applying for the position of a public relations officer, aren’t you?

Interviewer : Good morning, Ms Regita Sofyan.
Interviewee : Good morning, Mr Bima Suseno.
Interviewer : You are applying for the position of a public relations officer, aren’t you?
Interviewee : Yes, Sir.
Interviewer : Could you tell me a little about your educational background?
Interviewee : I have a degree in Public Relations from Gadjah Mada University.
Interviewer : Can you tell me about your last job?
Interviewee : I’m a receptionist in a developing company.
Interviewer : Could you tell me what your duties are?
Interviewee : I receive guests and in-coming phone calls.
Interviewer : I would like to know whether you know your responsibilities if you are
accepted here.
Interviewee : As far as I know, a PR officer is responsible for building a good
relationship not only between the company and its employees, but also
among employees and between the company and customers or
colleagues.
Interviewer : How would you describe your relationship with your present company?
Interviewee : Our relationship is very good. We communicate well.
Interviewer : So, I would like to know why you are leaving your job.
Interviewee : I want to get a more challenging job which is relevant to my educational
background.
Interviewer : I wonder if you could tell me something about what kind of person you are.
Interviewee : I’m diligent and sociable. I’m also a good communicator.
Interviewer : What would you say about your weaknesses?
Interviewee : Some people say I’m a perfectionist.
Interviewer : What is your goal for the future?
Interviewee : Working for a well-developed company like this company.
Interviewer : OK, Ms Regita Sofyan. That’s all for the interview today. I’ll call you for the
results later.
Interviewee : Thank you for the interview.

Read more »

Favourite student

Wati chats with her best friend, Ria, at the school canteen.
They talk about Ari who is the most favourite student in their
school.


Wati : Do you know that Ari has a girlfriend?


Ria : Are you kidding? That's not true.


Wati : Listen, I got the news from his best friend,
Frans.


Ria : That's too bad. Yesterday, he gave me a bar of
chocolate.


Wati : It doesn't mean that he loves you. Oh, come
on. He's not the only guy in the world. Take it
easy.


Ria : Yeah, you're right. Besides, I don't have time to
think about love right now.


Wati : You're right. Let's go to the class. The bell is
ringing.

Read more »

Ladies and gentlemen, welcome to the machinery workshop.

Mr. Sumarto, the principal of the best vocational school
in town, is guiding some guests who are visiting his school.
Now they are in the machinery workshop.


Mr. Sumarto : Ladies and gentlemen, welcome to the
machinery workshop. This is one of the
workshops that the school has. Please look
around this workshop. The students here are
doing the practice lesson. Do you see the
students at the corner? They are
smoothening some iron rods using files.


Guest 1 : Excuse me, Mr. Sumarto. Can I ask
questions?


Mr. Sumarto : Yes, please.


Guest 1 : What are the students near that door doing,
and why are they wearing masks?


Mr. Sumarto : Oh, they’re welding some metals. They’re
wearing masks to protect their face from
sparks.


Guest 2 : And what are the students near the windows doing?


Mr. Sumarto : They’re operating a drilling machine.
They’re making holes on those metal plates.



Guest 3 : And the students at the other corner. What
are they doing?


Mr. Sumarto : They’re sawing some iron bars using a
sawing machine.


Guest 4 : Who’s that man standing at the desk? What’s
he doing?


Mr. Sumarto : He’s Mr. Gunarso, the instructor. He’s
observing and supervising the students to
make sure that they’re doing their jobs
correctly and carefully. Ladies and
gentlemen, now we can go to the other
workshops and after that we go back to my
office and have lunch.


Guests : Okay sir.

Read more »

where did you go on the last holiday?

Mirna : Hi, Toni, nice to meet you again after long
holiday.


Toni : Hello. Mirna, nice to meet you too.


Mirna : Anyway, where did you go on the last holiday?


Toni : Well. I went to Bali. It's a wonderful place with
beautiful beaches and sceneries.


Mirna : Wow. It sounds great. What did you do there?


Toni : My family and I spent four nights there in a
bungalow in Kuta beach. I had a great vacation
there. I swam and surfed on the beach. I also
played football and sand with my brother.


Mirna : What else did you do there?


Toni : The next morning I visited another small island
around Bali on a boat. It was a great experience
to see many beautiful places and have a talk
with tourists there.


Mirna : What did you do before you left Bali?


Toni : On the last day, I went to the merchandise
shops and bought some stuffs there. I bought
shirts, shorts, and also traditional clothes.
Unfortunately I couldn't afford to buy a surfing
board because it was too expensive.


Mirna : Well, it's nice to hear your story. I hope that I
can also visit Bali someday.

Read more »

Cipto waiting for Andi and Yani

Cipto waiting for Andi and Yani, his new colleague at the
airport.


Andi : Excuse me. Are you Henri?


Cipto : Yes. I'm Cipto Susanto.


Andi : How do you do, Cipto? I'm Andi from
University of Jakarta.


Cipto : How do you do, Cipto. Nice to see you.


Andi : Nice to meet you, too. Did you have a good
journey?


Cipto : Yes. It was fine, thanks.


Andi : Let me help you to bring your suitcase.


Cipto : That's very kind of you.


Andi : Not at all. Let me introduce you to my friend
Yani this is Cipto. Cipto this is Yani.


Yani : Hello, Cipto. Nice to meet you.


Cipto : Pleased to meet you, too. How's the trip?


Yani : Well, It's nice and exciting.


Cipto : Great, then. You must be tired. I'll take you to
the Hotel first.


Andi : OK. Thanks, Cipto.

Read more »